Emanuel Whittaker recognises the value of performance measurement, benchmarking and the need to drive continuous improvement in the delivery of our services. We are experienced in collating, measuring and using data to identify the strengths and weaknesses in our service, and have developed systems across a number of areas including sub contractor / supply chain performance, delivery of services and customer satisfaction.
Furthermore, Emanuel Whittaker is accredited with the ISO 9001: 2008 Quality Management System. The purpose of the Quality Management System is to ensure that the products and services provided to the company’s customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs whereby the results are reviewed at a project level and Board level and result in set quantifiable goals with plans in place to ensure that they are improved year on year.
We use the Constructing Excellence Industry Standard KPI’s in conjunction with our internal KPI system to drive continuous improvement in the delivery of our services. In the spirit of partnering, we are open and honest with our clients and their customers. This means we provide adequate, timely and complete information to enable our clients and their customers to monitor our performance and address any issues as and when they arise. We agree targets, provide daily, weekly, monthly and annual reports, and benchmark our performance against other contractors and the industry generally.