Residents get an extra helping hand during Property Maintenance Week

Nov 27, 2013

Emanuel Whittaker has been using National Property Maintenance Week as the perfect excuse to carry out numerous small jobs for residents and provide general property advice.

Contracts Director John Gallagher said: “We are already renowned for our customer service and we thought we would really push the boat out during Property Maintenance Week.  Our on site teams have responded very generously to our appeal to help out residents in need.”

The company’s teams team carried out dozens of jobs such as re-hanging an internal door for a Rochdale Boroughwide Housing resident,  putting up new window blinds for a City West Housing resident, re-setting a Salix Homes resident’s boiler,  hanging winter flower baskets for a Contour Homes resident and a challenge for a Your Housing Group tenant which involved a whole team across several hours.

OLYMPUS DIGITAL CAMERAOLYMPUS DIGITAL CAMERA John said:  “Mrs Hannah Igo is 84 and has arthritis which greatly affects her mobility. Her husband who looked after the garden died 10 years ago however, the decking and gazebo which he had built  had fallen into such a state of disrepair it had become too dangerous to walk on.

“Mrs Igo casually mentioned to the team how she avoided going into the garden because of the slippery decking and so a team completely removed the decking and gazebo frame to provide her with safe access to the garden again.

“Needless to say Mrs Igo was absolutely thrilled with our team’s good deed and was really moved by the fact we had taken the time to do it.”

In addition to the practical jobs, Emanuel Whittaker staff also provided advice on common winter weather problems such as condensation and locating the stoptap in case of frozen pipes.

John adds: “It was good to help out so many residents and we also reminded them about property maintenance issues that were their own, rather than their landlord’s responsibility. The feedback we received from residents were great and everyone involved feels a great sense of satisfaction.”

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