THANK YOU

Jun 27, 2021

Sarah Isaac of Lower Bamford Close, was very complimentary on her customer satisfaction form… “I really appreciate the work done, it is like a mood lifter for me, I was a bit depressed due to the pandemic, but when they came to do this job I was very happy. The team were very good and a big thanks to the liaison officer Garry, he is super fantastic! The team are very polite, always inform of what they want to do next, very professional, Well done!!”

Sarah even went as far as texting to pay a further compliment which read “Garry you have done very well, there was no pressure nor stress of any kind on our time and availability, good communication at every stage of the refurbishment, really appreciate it all. Keep the good job up, the professionalism was second to none. Well done and thank you once again”.

Sarah also stopped Garry whilst he was carrying out his daily site inspections to hand him a gift. He explained that the team were unable to accept gifts, although it was very kind. However, Sarah insisted, stating that she would be extremely offended and that she had already explained on her satisfaction form about the positive impact the works has had on her daily outlook… how could he refuse?

#thankyou #littleactsofkindness #whittakersworld #constructionindustry #RBH

Meet Mohammed

Jun 23, 2021

#welcomeaboard #homegrown #whittakersworld #constructionindustry #RBH

Welcome to Whittakers

May 25, 2021

#welcomeaboard #homegrown #whittakersworld #constructionindustry

#itsokaytotalk

May 25, 2021

As a reward for all their hard work and going the extra mile, Contracts Manager John Gallagher treats the best performing teams to a monthly award.

The #breakfastbuttyaward is an opportunity for management to acknowledge the little acts of kindness performed by the site teams, and for site teams to celebrate their achievements.

Last month, Site Manager Katie Lockwood and her team were the proud recipients of the award.

As it was Mental Health Awareness Week, Katie used the socially distanced breakfast get together as an opportunity to speak to the site team about mental health awareness.  Both Katie and Resident Liaison Officer Janice Nolan are trained in mental health first aid and they realise the importance of being approachable to the site team.

During the breakfast butty feast, Janice and Katie shared Andys Man Club fliers with the lads on site and one of our Sub-contractors, Brian Thompson at Alpha said  “It is nice to know there are people to talk to who are able to point us in the right direction if need be”.

The team really appreciated the breakfast treat.  Are they in contention for this month’s award… watch this space!

#itsokaytotalk #andysmanclub #NorthwardsHousing #MentalHealthAwareness #breakfastbuttyaward #Procureplus

Census Relief

May 25, 2021

The Emanuel Whittaker site team have recently completed the installation of a new shower room for Together Housing resident Marjorie Rowney.

Whilst carrying out her routine daily visits, Resident Liaison Officer, Louise Whittaker noticed that Marjorie appeared a little upset following delivery of a reminder regarding her Census information.

Despite being a sprightly 93 year old, Marjorie struggles with her hearing and eye sight, and isn’t too savvy with the internet.  However, she firmly believed that she had completed her Census over the telephone, so was somewhat anxious when she received a reminder.

Louise was happy to offer to help. After making Marjorie aware about divulging personal information, Louise completed the Census online, and put Marjorie’s mind at rest.

Marjorie was very grateful, and sent the team a lovely card, thanking Louise for her kindness and Together Housing for her lovely shower room.

Marjorie told the team that she even enjoyed the experience of having the shower room fitted, as she explained… she hadn’t seen anyone for over a year!

#happycustomer #littleactsofkindness #procureplus #togetherhousing