FRUIT FEAST

Jun 27, 2021

#whittakersworld #constructionindustry #littleactsofkindness #salixhomes #procureplus

100% SATISFACTION

Jun 27, 2021

Works to replace windows and doors at Lower Bamford Close are nearing a close, at it appears customers are very happy with the works.

We’ve had an amazing 100% customer satisfaction rating, on an 80% response rate. That’s an incredible response for external works!

And we’ve had some great feedback on our customer satisfaction returns…

 

#100%satisfaction #teamwork #welldoneteam #whittakersworld #constructionindustry #RBH

THANK YOU

Jun 27, 2021

Sarah Isaac of Lower Bamford Close, was very complimentary on her customer satisfaction form… “I really appreciate the work done, it is like a mood lifter for me, I was a bit depressed due to the pandemic, but when they came to do this job I was very happy. The team were very good and a big thanks to the liaison officer Garry, he is super fantastic! The team are very polite, always inform of what they want to do next, very professional, Well done!!”

Sarah even went as far as texting to pay a further compliment which read “Garry you have done very well, there was no pressure nor stress of any kind on our time and availability, good communication at every stage of the refurbishment, really appreciate it all. Keep the good job up, the professionalism was second to none. Well done and thank you once again”.

Sarah also stopped Garry whilst he was carrying out his daily site inspections to hand him a gift. He explained that the team were unable to accept gifts, although it was very kind. However, Sarah insisted, stating that she would be extremely offended and that she had already explained on her satisfaction form about the positive impact the works has had on her daily outlook… how could he refuse?

#thankyou #littleactsofkindness #whittakersworld #constructionindustry #RBH

Census Relief

May 25, 2021

The Emanuel Whittaker site team have recently completed the installation of a new shower room for Together Housing resident Marjorie Rowney.

Whilst carrying out her routine daily visits, Resident Liaison Officer, Louise Whittaker noticed that Marjorie appeared a little upset following delivery of a reminder regarding her Census information.

Despite being a sprightly 93 year old, Marjorie struggles with her hearing and eye sight, and isn’t too savvy with the internet.  However, she firmly believed that she had completed her Census over the telephone, so was somewhat anxious when she received a reminder.

Louise was happy to offer to help. After making Marjorie aware about divulging personal information, Louise completed the Census online, and put Marjorie’s mind at rest.

Marjorie was very grateful, and sent the team a lovely card, thanking Louise for her kindness and Together Housing for her lovely shower room.

Marjorie told the team that she even enjoyed the experience of having the shower room fitted, as she explained… she hadn’t seen anyone for over a year!

#happycustomer #littleactsofkindness #procureplus #togetherhousing

Clean Sweep

May 25, 2021

The Emanuel Whittaker site team working with Rochdale Boroughwide Housing at Lower Bamford couldn’t help but notice that the area around the site had become a bit of an eyesore.  Over a period of time, the area had become a popular ‘fly tipping’ spot and was strewn with litter. Sadly, left unchecked, fly tipping only gets worse over time, and can attract vermin as well as attracting more dumping.

So the team decided to do something about it.  As the works to homes came to an end, the team put their efforts into giving the area a good clean up.  They removed the fly tipping to the site skips and cleared away the litter.  Finally, they swept the whole area clean, leaving it neat and tidy before they left.

#littleactsofkindness #rbh #keepitclean